tanmaijewellers.com provides a 5-day, exchange on all products purchased of equal or higher value items, except special order items, gold & silver coins, gold bars, and loose stones. To make the exchange process easier, please send your exchange request to email@example.com with your order number and relevant information regarding the reason for your exchange.
If you wish to return an item, you can do so within 5 days of purchase. You will be charged a 25% restocking fee. The original shipping charges and insurance fee will also be deducted from the amount of your credit.
Any calls or return requests AFTER 5 days of receiving the jewelry will NOT be honored. NO EXCEPTIONS!
If you wish to cancel or change your mind about a Special Order item, you will be charged a 25% restocking fee.
Actual shipping charges paid by Tanmai Jewellers, Inc. will be deducted from the purchase price, unless the return is due to our error.
In the case of an exchange of products, it is only valid one time.(Not valid on Layaways and Custom Orders)
We require a 50% down payment to initiate the custom order.
All diamond sale exchange with diamond only.
The following terms must be met by you:
You must notify us of your intent to return/exchange your order within 5 days of your original receipt of the order. The products must be returned in new, saleable condition.
You must include all packaging materials. The items must be secured with packaging material inside AND outside of the jewelry case/box.
You must pay any return shipping expense. Some exceptions are made on a case by case basis depending on the circumstance.